Terms and Conditions

These terms and conditions control & protect your use of our website. They also give you a clear understanding of our terms and conditions when using our face to face service. If you have any queries about them, please email info@barringtonayre.co.uk or call +44 (0)1285 689431

By accepting an order from Barrington Ayre you have agreed to comply with all Terms & Conditions. An order is accepted & confirmed either by issuing payment in full or a deposit or via an email or phone call.

By ordering from Barrington Ayre Shirtmaker & Tailor either via our website or in person you are accepting our terms and conditions

Definitions
'We/Us/Our/Ours' refers to Barrington Ayre Shirtmaker & Tailor Ltd. 11-17 Market Place, Cirencester, Gloucestershire, GL7 2PB
'Goods' means the products that Barrington Ayre have offered or agreed to supply to our purchaser in accordance with the terms of this agreement

Use of Website
This website is owned, controlled or licensed by Barrington Ayre Shirtmaker & Tailor Ltd. Reproduction of part or all of the contents in any form is prohibited other than with our written permission.
In particular, no part of our website may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form.
No part of our website may be reproduced or transmitted or stored in any other website or other form of electronic retrieval system.
We reserve the right to withdraw our website, any information contained therein, and any goods offered for sale at any time.
If you access our website from outside the UK you are responsible for compliance with local laws where they are applicable.

We will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of this website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your Barrington Ayre account information by any other user Accuracy of Content.

Bespoke & Made to Measure Tailoring Terms & Conditions

1. General

These Terms & Conditions apply to all orders placed with Barrington Ayre Shirtmaker & Tailor. By placing an order, the client agrees to the terms set out below.

All garments supplied are bespoke or made-to-measure items produced specifically to the client’s individual measurements and design specification.

2. Orders

An order is confirmed once the client has:

Agreed the garment design and fabric selection
Provided measurements
Paid the required deposit

Once confirmed, the order constitutes a binding contract for bespoke goods.

3. Deposits & Payment

For Face to Face orders a deposit of 50% of the total order value is required when placing an order unless otherwise agreed.

The remaining balance is payable:

Upon completion of the garment, or
Prior to collection or delivery

Barrington Ayre reserves the right not to release garments until full payment has been received.

4. Bespoke & Made-to-Measure Goods

All garments are produced specifically for the individual client.

Under the Consumer Contracts Regulations 2013, bespoke or personalised goods are exempt from the standard 14-day cancellation period.

Therefore:

Orders cannot be cancelled once production has commenced
Deposits are non-refundable

5. Fittings & Alterations

Bespoke garments may require one or more fittings during the production process.

Reasonable alterations required to achieve the correct fit are included within the bespoke service, provided that:

The client’s body measurements have not significantly changed since the order was placed.

Alterations required due to weight change or change in body shape may incur additional charges.

6. Fabric & Materials

Barrington Ayre sources fabrics from a range of mills and suppliers.

Occasionally, fabrics may become unavailable or discontinued. In such circumstances, the client will be offered:

A suitable alternative fabric, or
A refund of any deposit paid if production has not yet begun.

Minor variations in colour, texture or pattern may occur due to the natural characteristics of cloth.

7. Delivery & Timescales

Estimated production times are provided as a guide only and may vary depending on:

Workshop schedules
Fabric availability
Complexity of the garment

Barrington Ayre will endeavour to keep clients informed of any delays.

8. Returns & Refunds

Due to the bespoke nature of all garments, items cannot be returned for a refund once completed.

If a garment does not fit as expected, Barrington Ayre will work with the client to make reasonable alterations to achieve the correct fit.

9. Storage of Completed Garments

Clients will be notified when garments are ready for collection.

Garments not collected within three months may incur a reasonable storage charge.

10. Liability

Barrington Ayre’s liability is limited to the value of the garment ordered.

We cannot accept responsibility for:

Normal wear and tear
Damage caused by incorrect care or cleaning

11. Care of Garments

Clients are advised to follow appropriate garment care instructions.

Barrington Ayre accepts no responsibility for damage caused by improper laundering or dry cleaning.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Terms & Conditions — Made-to-Order Garments

Barrington Ayre Shirtmaker & Tailor Market Place, Cirencester, Gloucestershire

These Terms & Conditions ("Terms") govern all orders for made-to-order, ("Garments") placed through www.barringtonayre.com (the "Website"), by telephone, or in person at our Cirencester showroom or via our visiting tailor service. By placing an order, you ("Customer", "you") agree to be bound by these Terms. If you do not agree to them, please do not place an order.

1. Who we are

Barrington Ayre Shirtmaker & Tailor ("we", "us", "our") is [insert legal entity name and company number if applicable], of Market Place, Cirencester, Gloucestershire, GL7 2PB. You can contact us at info@barringtonayre.co.uk or 01285 689431.

2. The nature of made-to-order garments

2.1 Garments ordered through us are cut and/or made specifically to your individual measurements, fabric choice, and specification, and are not stock items. Some elements (for example certain linings, trims, or ready-knit ranges) may be produced from standard patterns adjusted to size; where a product is genuinely "off the peg" and not personalised to you, it will be clearly marked as such on the Website and different return rights may apply.

2.2 Because Garments are made to your specification, minor variations from any sketch, photograph, sample, or digital rendering shown to you are to be expected and do not constitute a defect. This includes natural variation in cloth (particularly handwoven or naturally dyed tweeds and wools), slight differences in pattern or weave matching, and minor tolerances in fit inherent to hand and machine tailoring.

3. Orders, measurements and specification

3.1 An order is placed once you have (a) selected your cloth, style, and options, (b) provided measurements (whether taken by us at a fitting appointment or self-submitted by you), and (c) paid the required deposit or price in full in accordance with clause 5.

3.2 You are responsible for checking and confirming your order specification (cloth, style, options, and measurements) before payment. Once production has commenced, changes may not be possible, or may incur additional charges and extend the lead time — see clause 6.

3.3 Where measurements are taken by us in person, we will use reasonable skill and care. Where measurements are self-submitted by you (for example for orders placed without a fitting), you are responsible for their accuracy, and we accept no liability for fit issues arising from inaccurate self-submitted measurements, save where clause 9 (Quality and Defects) applies.

4. Fitting appointments

4.1 Certain Garments (in particular full bespoke tailoring) require one or more fitting appointments, whether at our Cirencester showroom or via our visiting tailor service. Order and delivery timescales are calculated from the date all required fittings are completed, not from the date of initial order, unless we tell you otherwise.

4.2 If you fail to attend a scheduled fitting appointment without reasonable notice, we reserve the right to charge a reasonable cancellation or rescheduling fee, and lead times may be extended accordingly.

5. Price and payment

5.1 Prices are as stated on the Website or as separately quoted to you in writing, and are inclusive of UK VAT unless stated otherwise.

5.2 For made-to-order Garments ordered online, we require the total price at the time of order.

5.3 The payment reflects cloth reserved, cutting, and labour committed on your behalf and is retained by us even if you later cancel the order, save as set out in clause 7.

5.4 We reserve the right to correct any pricing error prior to acceptance of your order. If a pricing error is identified after payment, we will contact you to agree how to proceed before any further work is undertaken.

6. Lead times, changes and delays

6.1 Estimated lead times quoted on the Website, at order, or at fitting are approximate and are not guaranteed delivery dates, given the handwork involved in tailoring.

6.2 We will notify you as soon as reasonably possible of any material delay, including delays caused by cloth mill lead times, third-party manufacturers, or events outside our reasonable control.

6.3 Requests to change specification after production has commenced are accommodated at our discretion and may incur additional charges and/or extend the lead time.

7. Your right to cancel

7.1 Bespoke, made to order and personalised goods are exempt from the standard 14-day "cooling-off" cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, because they are made to your specification or clearly personalised to you. This means that once you have placed an order for a made-to-order or bespoke Garment and paid for your order, you will not normally be able to cancel for a full refund once production has begun.

7.2 If you wish to cancel an order before production has commenced (i.e. before cloth has been cut or work has started), please contact us as soon as possible. We will use reasonable efforts to accommodate this, but the deposit under clause 5.2 remains non-refundable to cover administrative and cloth-reservation costs already incurred, unless we agree otherwise in writing.

7.3 Nothing in this clause 7 affects your statutory rights in relation to faulty or not-as-described goods under the Consumer Rights Act 2015 — see clause 9.

8. Delivery and collection

8.1 Garments may be collected in person from our Cirencester showroom, fitted and handed over during a visiting tailor appointment, or shipped to an address you provide, as agreed at the time of order.

8.2 Risk in the Garment passes to you on collection, on handover at a fitting, or on delivery to the shipping address provided.

8.3 We are not responsible for delays in delivery caused by the courier or postal service once the Garment has left our premises, though we will assist in resolving any such issue.

9. Quality and defects

9.1 We warrant that Garments will be of satisfactory quality, fit for purpose, and match the specification agreed with you, in accordance with the Consumer Rights Act 2015.

9.2 If you believe a Garment is faulty, not as described, or does not match the agreed specification, please contact us within 14 days of collection or delivery. Where reasonably possible we will offer, as appropriate: an alteration to correct the fit, a repair, or (where a genuine defect cannot be remedied by alteration) a replacement or partial/full refund, in line with your statutory rights.

9.3 Clause 9.2 does not cover: normal wear and tear; damage caused by incorrect care, cleaning, or storage; alterations carried out by a third party after collection; or the natural characteristics of the cloth described in clause 2.2.

10. Cloth availability

10.1 Cloth is subject to availability. If your selected cloth becomes unavailable after order, we will contact you to agree an alternative or, if no suitable alternative is available, cancel the order and refund any amount paid in excess of costs already reasonably incurred.

11. Liability

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under English law.

11.2 Subject to clause 11.1, our total liability to you in connection with an order shall not exceed the total price paid for the Garment(s) in question.

11.3 We are not liable for any indirect or consequential loss, including loss of use or enjoyment of an event for which a Garment was ordered, save where such loss was reasonably foreseeable to both parties at the time the order was placed.

12. Data protection

We process personal data (including your measurements) in accordance with our Privacy Policy www.barringtonayre.co.uk/pages/privacy-policy. Measurement records may be retained on your customer file to assist with future orders, unless you ask us to delete them.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and complaints

If you have any concerns about your order, please contact us in the first instance at info@barringtonayre.co.uk / 01285 689431. We aim to resolve all complaints promptly and fairly.

Accuracy of Content
The colours of the fabrics on your monitor may differ to the actual colour of the fabric however this is beyond our control. All prices and content as well as the description of the products are checked regularly and our processes are designed to keep these contents correct. For any item of clothing that is either bespoke or made to order the pictures on the site are a representation of the product and due to personal body shape, measurements and design may differ to the item that you receive.

Price and Payment
The price you pay for goods is as shown on our website at the time of order and includes VAT where applicable. Barrington Ayre is VAT registered number 914 610 743. However, orders will only be accepted providing there is no major error in the prices or descriptions shown.
Postage and packaging (P&P) charges will always be confirmed before you finalise your order.

Payment may be made in pounds Sterling (£) using; Cheque made payable to Barrington Ayre, by Bank Transfer or via credit card. An additional fee of 3% may be charged to all credit card payments taken over the phone or credit card machine. All UK and EU orders include VAT and our VAT number is 914 610 743. Prices will be confirmed before the order is processed and payment must be received in full before any orders are processed.
We reserve the right to review and make changes to the prices listed on our website at any time.

All clothing remains the property of Barrington Ayre Shirtmaker & Tailor until the full balance of your account is paid.

Changes to this Policy
Please note this Security and Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

For further information regarding privacy issues please write to:
Privacy Department
Barrington Ayre Shirtmaker & Tailor
11-17 Market Place
Cirencester
Gloucestershire
GL7 2PB
United Kingdon